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To submit a complaint regarding a City of Burlington program, service, facility, or staff member, where you believe that the City has not provided a service experience to your satisfaction at the point of service delivery.

All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act.
Personal information contained on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25 and will be used for the purposes of administering your request for, and use of,  Corporate Complaint Form. Questions about this collection should be directed to the Manager of Service Burlington, 426 Brant Street, P.O. Box 5013, Burlington, Ontario, L7R 3Z6 T: 905-335-7600 ext. 7493 E: COB@burlington.ca

Are you submitting the complaint on behalf of someone else?

Have you contacted anyone else from the City regarding this complaint?

Was our customer service provided to you in an accessible manner?

Please indicate how you would like us to contact you regarding your complaint: